SHIPPING INFO

Shipping Information

Note: This information applies only to existing orders placed before October 30, 2025.
This website is currently used for order tracking and customer support only.

Processing Time

All orders are processed within 1–3 business days.
During peak seasons or promotional periods, please allow up to 4–6 business days for processing.
Orders are not shipped on weekends or public holidays.

Please ensure your shipping address is entered correctly at checkout.
Orders returned due to incomplete or incorrect addresses will require an additional shipping fee for reshipment.
Refunds are not available for items shipped to an incorrect address provided by the customer.

Estimated Delivery Times

We ship worldwide. Delivery times vary by destination:

• 🇺🇸 United States: 5–15 business days

• 🇬🇧 United Kingdom & Ireland: 5–8 business days

• 🇦🇺 Australia: 5–12 business days

• 🇳🇿 New Zealand: 5–12 business days

• 🇨🇦 Canada: 7–12 business days

• 🌎 Rest of World: 7–15 business days

Estimated delivery times do not include processing periods.

Order Tracking

Once your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking number and link to track your delivery.
You can also check your order anytime using our Order Tracker.

If you have any questions, please contact us through our support page.

Customs, Duties & Delays

International shipments may occasionally be subject to customs inspections or delays beyond our control.
We are not responsible for customs fees, import duties, taxes, or delivery delays caused by customs, courier errors, or natural events.

If your order takes longer than the estimated timeframe, please contact us — our team will assist you promptly.

Lost or Stolen Packages

Once a package is marked as delivered by the courier, we are not liable for any lost or stolen packages.
In such cases, please reach out directly to your local postal service or delivery carrier to file a claim.